Return & Exchange Policy

At Empíreo Jewels, we want you to love every piece you receive. If something isn’t quite right, eligible items may be returned within 30 days of delivery. Please review the policy below before starting your return.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it

• Be unworn and unused

• Include all original packaging and tags, when applicable

• Show no signs of wear, damage, alteration, or misuse

• Include your receipt or other proof of purchase

Items that do not meet these requirements may not be eligible for a refund or exchange.

All returns must be requested and approved before being sent back. Items sent to us without first requesting a return will not be accepted.

How to Start a Return

To request a return, please contact us at info@empireojewels.com and include your order number and the item(s) you would like to return.

Once your return has been approved, we will provide you with return instructions.

Approved returns should be sent to:

Empíreo Jewels Returns
2245 NW 98th Street
Miami, Florida 33147
United States

Please do not send merchandise back without first receiving return authorization.

Return Shipping

Customers are responsible for the cost of return shipping for standard returns and exchanges.

We recommend using a trackable shipping service and keeping your tracking information until your return has been successfully processed. Empíreo Jewels is not responsible for return packages that are lost or damaged in transit before reaching us.

If Empíreo Jewels provides a prepaid return shipping label for your convenience, the cost of that label may be deducted from your final refund, unless the return is due to an incorrect, damaged, or defective item.

Original shipping charges, including expedited, express, or other upgraded shipping services, are non-refundable, except where required by law or when the return is the result of an error by Empíreo Jewels.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original method of payment.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@empireojewels.com.

Refunds are calculated based on the actual amount paid for the item after any discounts, promotions, or offers have been applied.

Original shipping charges are not refundable unless required by law or otherwise stated in this policy.

Exchanges

If you would like a different item, finish, style, or size, please contact us to begin the return process.

Depending on the circumstances, eligible exchanges may be processed through store credit so you can place a new order for your preferred item.

If the replacement item costs more than the original item, you will be responsible for the price difference.

Store credit is not redeemable for cash.

Buy 2, Get 1 Free Promotion

Our Buy 2, Get 1 Free promotion applies the discount to the lowest-priced eligible item in the qualifying set.

Because the three items are purchased together as part of one promotional offer, refunds are calculated according to the promotion rather than each item's regular retail price.

Returning the Entire Promotional Set

If all three qualifying items are returned together and meet our return requirements, you will receive a refund for the total amount actually paid for the promotional set, excluding any non-refundable shipping charges.

Returning Individual Items

If only part of a Buy 2, Get 1 Free promotional set is returned, the promotional discount will be taken into account when calculating the refund.

The item discounted to $0 as the free item does not have an individual cash refund value and therefore cannot be refunded for its regular retail price when returned on its own.

If eligible, we may offer an exchange or store credit for a free promotional item at our discretion.

If returning one or more paid items causes the remaining purchase to no longer qualify for the original Buy 2, Get 1 Free promotion, the promotional discount may be recalculated. Your refund will therefore reflect the adjusted promotional value and the amount actually paid after the promotion is applied.

This prevents the value of a promotional discount from being refunded as though it were an amount originally paid by the customer.

Other Promotional Offers & Bundles

Items purchased as part of a bundle, set, or other promotional offer will be refunded according to the actual amount paid after the applicable promotion or discount.

If an entire qualifying bundle or promotional set is returned, the refund will be based on the total amount actually paid.

If only part of the promotional purchase is returned, the discount may be recalculated based on the items being kept, and the refund may be adjusted accordingly.

Specific promotional terms displayed at the time of purchase may also apply.

Free Gifts & Promotional Items

Complimentary gifts, free promotional items, gifts with purchase, and other items received at no additional charge have no cash refund value.

If returning merchandise causes your original order to no longer qualify for a free gift, the complimentary item may also need to be returned in its original, unused condition.

If a required promotional gift is not returned, Empíreo Jewels reserves the right, where permitted, to deduct its stated retail value from the refund.

Free gifts and complimentary promotional items cannot be exchanged for cash.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If an item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at info@empireojewels.com with your order number and clear photos showing the issue.

We will evaluate the issue and work with you to make it right.

For confirmed damaged, defective, or incorrect items, Empíreo Jewels will cover the applicable return or replacement shipping costs.

Please do not return a damaged or incorrect item before contacting us and receiving instructions.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made items

• Special-order items

• Items that have been worn, used, altered, or damaged after delivery

• Items missing required original packaging

• Items specifically marked Final Sale

• Gift cards

• Free promotional or mystery items, where applicable

Please contact us if you have questions about whether a specific item is eligible for return.

Sale Items

Unless an item is specifically marked Final Sale, purchasing an item at a discounted price does not automatically make it ineligible for return.

Items explicitly identified as Final Sale at the time of purchase cannot be returned, refunded, or exchanged, except where required by law or in the case of an eligible defective or incorrect item.

Promotional purchases, including Buy 2, Get 1 Free orders, are subject to the promotional refund terms outlined above.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.

If an eligible purchase made with a gift card is returned, the applicable refund amount will generally be returned as store credit or to the original gift card.

Lost or Returned-to-Sender Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Empíreo Jewels because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or another circumstance outside of our control, please contact us so we can determine the appropriate next steps.

Additional shipping charges may apply if you request that the package be shipped again.

If you believe your package has been lost in transit, please contact us so we can review the tracking information and assist you.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped to a consumer in the European Union, applicable law may provide you with a right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please contact us within the applicable period at info@empireojewels.com.

Items should be returned in the same condition in which they were received, subject to rights provided under applicable consumer law.

Certain products, including qualifying personalized or made-to-order items, may be exempt from the right of withdrawal.

Customers exercising their right of withdrawal may be responsible for the direct cost of returning the merchandise where permitted by applicable law.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Questions?

If you have any questions about a return, exchange, refund, or damaged item, please contact us at:

info@empireojewels.com

We’re always happy to help.

Empíreo Jewels
Jewelry made to be lived in.